At EngineersKraft, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy below to understand the process and ensure a smooth experience.

1. Return Policy

We accept returns on products within 30 days of the original purchase date. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in the same condition as you received it, and in its original packaging.
  • Proof of purchase (order number, receipt, or invoice) must be provided.
  • Custom-made or personalized items are non-returnable unless defective.

How to initiate a return:

  1. Contact our customer support team at support@engineerskraft.com with your order details.
  2. We will provide instructions for returning the product to our warehouse.
  3. Once the product is received and inspected, we will notify you of the status of your return.

2. Refund Policy

Refunds will be processed once the returned item is received and inspected. If the return is approved, a refund will be issued to the original payment method.

Please note:

  • Refunds will not include shipping fees, unless the return is due to a defective product or an error on our part.
  • If your return is due to a defect or damage caused during shipping, we will cover the return shipping costs.

Processing Time:

All refunds will be credited to the original payment method within 5-10 business days

3. Exchanges

We currently do not offer exchanges. If you need a different product, please return the item you purchased and place a new order.

4. Contact Us

If you have any questions about our return and refund policy, please feel free to reach out to our customer service team:

By shopping at EngineersKraft.com, you agree to our return and refund terms. Thank you for choosing us!

This policy ensures clarity for your customers while protecting your business interests. You can adjust the terms (e.g., return window or refund methods) as necessary.