Thank you for shopping at EngineersKraft.com! We are committed to delivering your fire safety products in a timely and efficient manner. Please review our shipping policy below for important information regarding your order.

1. Order Processing Time

  • Processing Time: Once you place your order, it typically takes 1-2 business days for us to process and prepare your items for shipment. Orders are processed Monday to Friday, excluding holidays.

  • Business Hours: Orders placed after 3 PM (local time) will be processed the next business day.

  • Order Confirmation: After you place your order, you will receive an order confirmation email. Once your order is dispatched, you will receive a separate email with tracking information.

2. Shipping Methods and Delivery Times

We offer several shipping methods to meet your needs. Delivery times depend on the shipping method chosen and the destination. Below are the general shipping options available:

  • Standard Shipping:

    • Estimated Delivery Time: 5-7 business days 
    • Shipping Cost: Calculated at checkout.

  • Expedited Shipping:

    • Estimated Delivery Time: 2-3 business days 
    • Shipping Cost: Calculated at checkout.

  • International Shipping:

    • Estimated Delivery Time: 7-21 business days, depending on the destination.
    • Shipping Cost: Calculated at checkout based on the weight of your order and destination country.

  • Same-Day Shipping: For orders placed before 12 PM (local time), we offer same-day shipping for select items, provided they are in stock and the shipping method selected allows for expedited processing.

3. Shipping Charges

Shipping charges are calculated based on the destination, weight, and size of your order. You will be able to view the exact shipping charges during checkout before confirming your purchase.

  • Free Shipping: We offer free standard shipping on orders over Rs 500

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through the carrier’s tracking system.

If you encounter any issues with tracking, or if you believe your order is delayed, please contact us at support@engineerskraft.com and we will assist you.

5. Shipping Restrictions

  • P.O. Boxes: We cannot deliver to P.O. Boxes for certain items due to shipping carrier restrictions. Please provide a physical address when placing your order.

  • International Restrictions: While we ship internationally to many countries, some regions may have restrictions on fire safety products, such as fire extinguishers or fireballs. It is your responsibility to check with your local customs authorities to ensure your order can be legally imported.

6. Delivery Delays

While we strive to deliver all orders within the specified timeframes, please note that delivery times are estimates and may be subject to delays beyond our control due to factors like:

  • Weather conditions
  • Carrier delays
  • Customs processing (for international orders)
  • High demand or seasonal delays

If your order is significantly delayed, please contact us at support@engineerskraft.com and we will help resolve the issue.

7. Damaged or Lost Items

In the rare event that your order arrives damaged or is lost during transit, please contact our customer service team at support@engineerskraft.com within 7 days of receiving your order. We will investigate the issue and provide a replacement or refund, depending on the situation.

For lost international orders, please allow 30 days from the shipping date before contacting us.

8. Shipping to Multiple Addresses

If you wish to have items from a single order shipped to multiple addresses, please place separate orders for each delivery address.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, feel free to contact our customer support team:

Thank you for choosing EngineersKraft! We appreciate your trust in our fire safety products and are committed to delivering them to you safely and efficiently.

This Shipping Policy is designed to provide clarity on your shipping process, address common concerns, and ensure customers know what to expect from your service. You can further modify this based on specific needs or regional shipping policies!